Pluralsight Leader Hub

Overview

Pluralsight, an online learning platform, caters to both “Learners” seeking tech-related courses for skill enhancement and “Leaders” utilizing data insights to understand learner engagement. The focus was on revamping the Leader Dashboard, the main interface for leaders, which currently lacks usability and is based on an outdated codebase, leading to underutilization and data accuracy issues. The project aimed to enhance the dashboard’s functionality, modernize the codebase for easier maintenance, and improve data accuracy, ultimately empowering leaders to make informed decisions within the Pluralsight ecosystem.

The Problem

Pluralsight’s current Leader Dashboard poses critical issues stemming from confusing and unhelpful metrics, hindering informed decisions due to unclear user engagement and plan performance insights. The clutter of repeat metrics adds unnecessary complexity, while our commendable onboarding process lacks depth and personalization for an optimal user experience. These issues highlight the urgent need to refine and optimize the dashboard to deliver clear insights and improve onboarding for users and leaders. Additionally, the dashboard lacks actionability, prompting our goal to empower leaders to initiate direct actions addressing their specific needs.DiscoveryCustomer Feedback

In-App SurveyInternal and External Interviews

FindingsLeader PersonasWithin our user base, we engage with four primary leader personas: the Chief Technology Officer (CTO), Tech Lead, Chief Learning Officer (CLO), and Plan Admin. Each of these have unique jobs-to-be done, and spend their time in three key areas. People Management - where Leaders add and remove licenses, assign permission, and create teams. Content Curation - where Leaders can create different playlists of content called Channels and Paths. Analytics - where Leaders can view what learners are engaging with and help guide their learners to engaged in content that is important to the company.

Leaders are wanting quick answers to the following three questions:Answering these three questions is absolutely pivotal when it comes to proving ROI or value to our organization. By equipping our leaders with the means to substantiate this value, we not only ensure future renewals but also pave the way for potential expansions of our plans. Demonstrating the tangible benefits of our solutions not only solidifies our position within the organization but also fosters trust and confidence in our capabilities_Are my Leaners Using Pluralsight?_What are my Learners engaging with?How are my Learners applying what they have learned?

Confusing

Metrics are confusing and unhelpful, lacking clarity on user engagement and plan performance.

Repeats

Presence of repeat metrics adds unnecessary complexity and clutter.

No actions

Does not empower leaders to initiate actions directly from the dashboard to address their specific jobs to be done.

Solution

“An actionable dashboard, with the metrics you want when you need them.”Our solution encompassed a comprehensive overhaul of both the front end and backend aspects of the Dashboard. On the front end, we identified and prioritized six key areas for improvement, each aimed at enhancing the user experience and functionality of the platform. Simultaneously, on the backend, we developed a robust infrastructure capable of accommodating future widget implementations while empowering other teams to create and deploy widgets autonomously. This dual approach ensured not only a seamless and intuitive user interface but also laid the groundwork for scalability and innovation, enabling our platform to evolve dynamically in response to changing user needs and technological advancements.Onboarding ChecklistActionable CommunicationsEagle Eye AnaltyicsAutomated ReportingLicense MetricsCelebrations & Nudges